More and more businesses are recognising the need for their employees to communicate in different languages. This is important in helping to establish and build relationships with customers or other organisations both locally and globally. Knowledge of another language creates opportunities and breaks down cultural barriers.

Our corporate programme is aimed at organisations, private and public, that need to train staff in specific languages. The courses are tailored to the language needs of the client and are offered at the clients’ premises or at Wits Language School.

Contact us for further information.

Immerse yourself in English and master both the language skills and cultural differences associated with doing business in an English environment. During a 14 day stay at the Zebula Country Club and Spa you will enjoy an intensive English course and an African Adventure at the same time!

• Individualised attention
• Highly trained, experienced instructors
• Intensive immersion in English environment
• Stimulating training material to reproduce
• English business culture

• 5 star luxurious accommodation
• Course adapted to your needs and interests

The course is designed for business executives. Participants work with instructors for eight hours every day on accent reduction, functional language and presentation skills.

Classroom activities are matched to what is being taught so as to create a stimulating and challenging learning environment. Drills are used extensively for grammar, while group work is used to role-play situations such as a business meeting. Participants work in groups to design presentations and give speeches – an area of focus in each of the courses.

The English Immersion Course from Wits Language School will help you to do better business - contact us today!

Corporate courses are aimed at organisations in the private and public sector, who recognise that some employees require an improved knowledge of English in order to perform to their full potential.

Our English language courses are designed to improve an employee’s ability to perform in all four language skills: Listening, Speaking, Reading and Writing. The courses are designed for the client’s needs and within the context of specific corporate needs and are all aligned to the SAQA Unit Standards on the National Qualifications Framework.
Tailor-made in-house courses are to be structured according to the client’s requirements either as block release intensive courses, or according to the agreed duration, and times set by the client.

English for Specific Purposes

These courses are offered to those candidates who already have, or who have acquired during the programme, the necessary English Language competence level to ensure achievement of the required outcomes.

All courses are NQF Unit Standard aligned.

For further information or a proposal please contact us.

Courses are customised according to client requirements and/or pre-assessment findings.

Contact us for more information.

The Business Process Outsourcing (BPO) industry and, in particular, the call centre environment is one of the fastest growing business sectors in South Africa. The industry is quickly gaining momentum and South Africa is gradually becoming a preferred BPO and call centre destination for markets like the USA and Europe.
As the demand for local and off shore call centre outsourcing increases, organisations are realising the importance of incorporating call centres as essential components of their Customer Relationship Management (CRM) strategy. Consumers are expecting more value from products and services being offered and companies are quickly learning that service is the key to attracting and maintaining customers, as this leads to increased business and revenue.
The main point of contact for many customers is the call centre and a perpetual key challenge for many organisations is how their call centres can actively enhance the customer experience. Call centre agents play a major role in ensuring customer satisfaction, as excellent customer service begins with clear communication. However, the challenge lies in the fact that call centres do not test the communication skills of their agents which results in miscommunication and customer frustration. Lack of effective communication skills also impedes the agent’s ability to be promoted and move into a managerial position.
Further, supervisors, middle managers and senior managers must be able to effectively communicate with both customers and team members in order to provide exceptional service and to build high performance call centre teams.

• A lack of knowledge of language requirements and language training needs of call centres.
• A lack of sufficient language proficiency of call centre agents and managers.
• A lack of accurate and reliable language testing and assessment for existing employees and potential candidates.
• A lack of recruitment, training, assessment and quality processes.

• Initiating a needs analysis to establish the specific language requirements for the client.
• (b) Developing language standards for entering the call centre industry. That is, what language proficiency should an entrant to the industry minimally possess?
• Assessment of potential staff (applicants) and internal staff against the established language criteria.
• Training both potential applicants and internal staff – grammatical accuracy, accent reduction,comprehension of various accents, etc.

• Clear language proficiency criteria for potential entrants to the industry to meet.
• Clear training programmes for internal staff in order to meet the criteria.
• Clear and effective communication for the call centre industry client.
• Industry will have clear recruiting and selection criteria basis.

Testing and assessing the language proficiency of potential candidates, existing agents and managers enables organisations to determine whether their employees are, in effect, communicating clearly and concisely. The language training will assist in developing and improving language skills and ultimately increasing morale, productivity, teamwork and an organisation’s bottom line.

A quote and training schedule will be provided based on client requirements.